Features Built for Pet Care

Every tool you need to run a modern boarding, grooming, daycare, or training business — from the front desk to the play yard.

📅

Smart Booking

Stop juggling phone calls and paper calendars. PawGenius's AI booking engine considers kennel capacity, grooming station availability, daycare group sizes, and trainer schedules to optimize your daily calendar. Clients book online 24/7, receive automated confirmations, and get SMS reminders before their appointment.

  • Online booking portal with real-time availability for all service types
  • Service-aware scheduling — boarding stays, grooming appointments, daycare enrollments, and training sessions each get appropriate time blocks
  • Multi-pet booking in a single transaction for households with multiple animals
  • Automated SMS and email appointment confirmations and reminders at 48 hours and 2 hours
  • No-show tracking with automatic follow-up messages and rebooking prompts
  • Waitlist management — fill cancellations from the waitlist automatically and notify the client
  • Recurring booking support for weekly daycare and regular grooming schedules
  • Seasonal capacity planning with holiday surge pricing and blackout dates
💉

Vaccination Verification

Every pet that enters your facility must have current vaccinations. PawGenius automates the entire verification process so your staff never has to chase down records, call vet offices, or sort through paper files again. Expired or missing vaccines are flagged at booking time, before the pet arrives.

  • Automatic vaccine record verification at booking — clients upload records or forward from their vet
  • Configurable requirements per service type: boarding may require rabies, DHPP, and Bordetella while daycare adds canine influenza
  • Expiration date tracking with automated reminders sent to pet owners 30, 14, and 7 days before expiration
  • Integration with veterinary records systems for direct record sharing
  • Digital vaccine certificate storage tied to each pet profile — no more filing cabinets
  • Compliance reports showing vaccination status across your entire client base
  • Automatic hold on future bookings when vaccines expire until updated records are provided
  • Custom vaccination requirements for specialized services or breed-specific protocols
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Pickup & Dropoff Coordination

The check-in and checkout process sets the tone for the entire customer experience. PawGenius streamlines handoffs with digital workflows that keep your front desk organized and your clients informed at every step.

  • Digital check-in with pre-populated pet profiles — feeding instructions, medications, emergency contacts, and behavioral notes all confirmed in seconds
  • Digital waiver and consent forms completed online before arrival to eliminate clipboard bottlenecks
  • Authorized pickup person tracking — set who is allowed to pick up each pet and verify identity at checkout
  • SMS notifications sent to owners when their pet is ready for pickup after grooming or training
  • Express checkout for returning clients with card on file — charge, print receipt, hand over the leash
  • Late pickup tracking with automatic courtesy notifications and overtime billing
  • Dropoff time-slot management to prevent morning rush bottlenecks
  • Staff notes captured at check-in for anything unusual — new medication, recent surgery, anxiety triggers
📷

Pet Photo Updates

Pet owners miss their animals. Daily photo and video updates transform a transactional boarding stay into an experience that builds trust, drives repeat business, and generates five-star reviews. PawGenius makes sending updates effortless for your staff.

  • Staff snap photos from their phone during play sessions, feeding, or nap time — no separate app needed
  • Scheduled delivery via SMS or email at times you configure (morning, midday, evening)
  • Batch photo mode — take photos of an entire play group and PawGenius matches each photo to the correct pet owner using kennel assignments
  • Short video clip support for capturing tail wags, pool time, and group play moments
  • Activity captions auto-generated from the daily care log: "Bella had a great time in Group B yard play today"
  • Photo gallery accessible to owners via secure link — they can download and share on social media
  • Branded photo frames with your facility logo for social media sharing
  • Historical photo archive tied to each pet profile for repeat visits
⭐

Review Management

Online reviews make or break pet care businesses. PawGenius automates the process of collecting reviews from happy clients while catching negative experiences before they become public complaints. Build a five-star reputation on autopilot.

  • Automated review request sent via SMS 2 hours after pickup — when the happy reunion is fresh
  • Satisfaction pre-screen: a quick "How was your experience?" before routing to a public review site
  • Happy clients are directed to Google, Yelp, or Facebook with pre-filled links for one-tap reviews
  • Unhappy clients are routed to a private feedback form so you can address concerns before they go public
  • Review response templates for common scenarios to help you reply quickly and professionally
  • Reputation dashboard tracking your average rating, review volume, and sentiment trends over time
  • Competitor benchmarking — see how your ratings compare to other pet care businesses in your area
  • Monthly reputation report emailed to the business owner with highlights and action items
💰

Billing & Invoicing

From deposits at booking to final invoices at checkout, PawGenius handles the money side of your business so you never have to chase a payment or hand-calculate a multi-pet discount again.

  • Auto-generated invoices from completed services with itemized line items for each pet and service
  • Deposit collection at booking time with balance charged at checkout to card on file
  • Multi-pet discounts applied automatically based on configurable rules (second pet 10% off, etc.)
  • Package and membership support: 10-day daycare packs, monthly grooming memberships, training bundles
  • Integrated payment processing via Stripe — credit cards, debit cards, and ACH transfers
  • Automated late payment reminders for outstanding balances
  • End-of-day financial summary with revenue by service type, payment method breakdown, and outstanding balances
  • Tax-ready reporting with monthly and quarterly summaries exportable to CSV for your accountant

See PawGenius in Action

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